Suspect vs. Prospect…And the difference While it’s certainly fine to drop in in on a new prospect with zero preparation, a little intelligence gathering before that step sure can’t hurt. Indeed, it can tell us if that suspect is actually a valid prospect, or perhaps even an opportunity best avoided. Taking a few […]
Pitching energy…Where it matters Selling energy savings is a great sales idea, but it can also be tough to do. Moreover, there’re areas where it’s a strong idea (like laundries) and where it’s practically nonexistent (housekeeping). But there’s a kind of irony there: Where an energy pitch is weak, promoting labor savings is strong […]
Clean beyond…China and flatware Seeing is believing…Perception is reality. Both sayings are accurate and valuable to us as purveyors of clean. In the case of a restaurant’s first impressions, they’re critical. If the first thing a guest sees (or smells) when entering that dining room disappoints, they’ll likely head back out the door […]
To sort…Or not to When it comes to linen sorting, there are lots of opinions. Aside from healthcare where it’s pretty much a given, some laundry managers (and Soapers) will tell you it’s a waste of precious washroom labor. Other’s will swear by its’ value. The anti-sorting folks will argue that the small […]
Solving problems…Creatively For some Soapers the laundry business is intimidating while for others it’s a welcome opportunity to exercise their ability to solve problems innovatively. On the warewashing front we’re pretty much limited to a choice of detergents and or drying agent and maybe some minor temperature tweaking – along with the possibility of […]
Time is everything…Delay is permanent For those of us living anywhere north of the Mason-Dixon line the old saying, “There are two seasons: Six months of cold followed by six more of road repairs” sure applies! And with that year-round mixture, we end up with endless “orange-barrel” delays on both the city streets […]
Know it all soaper…Know where to get it As we addressed last week, there’s a lot of important minutia in our lives. Take that sink, or wash tank that needs to be charged to a specific concentration. There we need to multiply the inches of its’ width, times the depth and length to determine […]
Remembering factoids…And just how many It’s funny how we can learn something, master it and then somehow manage to forget it! And the less often they’re used, the worse the problem gets. Take the steps for calculating detergent use, or just the math behind how many ounces of detergent are needed to create […]
Old versus the new…Going with the latter You can remember a time when that drill had to be plugged in to the wall outlet. How about the days before smart phones, or especially a time when the back door to most restaurants was actually unlocked? Yep, times have changed and with those advances have […]
Preparation and…Batting averages So, is the secret to improving that new account batting average really just some garden variety common-sense idea? Turns out that’s exactly what it is because the most common reason for striking out is often a simple lack of good preparation. And the most typical form of that basic prep […]