Chemistry and …Titration consistency Titrating that wash tank sample is something we can practically do with our eyes closed. Right? Well, okay that might be a tough one to do since we actually need to see the color change! But the idea is that because it’s something we do multiply times daily, we tend […]
Planning and succeeding…Step # 1 of three A manager spending a joint sales day with a new representative was expecting a quick briefing on the first call that they were about to make. But instead of giving that status update and his plan of attack, the representative leapt from the car and headed toward […]
Baby it’s…Cold outside Unless you reside on the West Coast or the southernmost part of Florida, you know it’s been a pretty rough start on the 2018 Winter season. In the Midwest it’s been near zero a lot more that most remember and even the “snow drought” of the past couple of years is […]
Taxes, legal stuff and…bewilderment Assuming you’re like the rest of us and are looking forward to getting a somewhat larger take home paycheck in 2018, here’s a hint: If you don’t change your withholding rate (unless you’re an itemized filer) to reflect the new $24,000 standard deduction, and the larger child dependent deduction, the […]
Leaving with style…Leaving the door open So, you lost the account. Hey, it happens. But that loss may not be the end of the story. Despite that fact, some of us will take that loss to heart and in the spirit of a bitter ex-lover, adopt the “You’re dead to me” approach. Truth is […]
Silent Steve… Not a chatty guy Among the most famous silent types was none other than the early twentieth century President Calvin Coolage. His verbal reticence was so well known that a wife of a Senator made a bet that she could get Coolage to utter more than two words at a White House […]
Merry Christmas… The last year saw a lot of change in Old Soapy’s life. As he’d promised the wife, he had indeed – well at least partially – hung up his titration kit and had begun to enjoy the fruits of more than forty years in the business. Four decades that had seen him move […]
Two more types…One more solution Timid Tim and Careful Cathy have something in common with our last two tough customers: They too are best handled in a similar fashion. But unlike Gruff Gus and Know it all Art, we need to adapt our personalities to theirs to connect with them. With the careful customer, we […]
Two tough customers…One easy solution When it comes to the difficult types that we deal with, old Gruff Gus and his cousin Smart Sam are the pits. The good news is that if you’re willing to eat a bit of humble pie, both these ornery characters are capable of being “handled”. Best of all, the […]
Special personalities…A necessary skill In our world we meet all the personality types, from friendly, appreciative folks to those hard cases who won’t give us an inch. And in our daily grind of service and deliveries we can pretty much take all of them in stride and do our thing without thinking much about […]