Entries by Jennifer Rasnick

Merry Christmas – Soapy 2017

Merry Christmas… The last year saw a lot of change in Old Soapy’s life. As he’d promised the wife, he had indeed – well at least partially – hung up his titration kit and had begun to enjoy the fruits of more than forty years in the business. Four decades that had seen him move […]

Two more types…Politics, taxes

Two more types…One more solution Timid Tim and Careful Cathy have something in common with our last two tough customers: They too are best handled in a similar fashion. But unlike Gruff Gus and Know it all Art, we need to adapt our personalities to theirs to connect with them. With the careful customer, we […]

Rewash rate reduction and Turkey Salad

Rewash rate reduction…On the cheap Moderate rewash rates are a fact of life – even in a well-run laundry operation. In fact, if they fall much below 2%, there’s reason to be concerned that there’s operational overkill – either in the excess of one, or all, of the WATCH (water, action, time chemicals, heat) principals. […]