Time wasters and… Making time There’re lots of things that waste our time and make life difficult. Of course there are the ones we can’t control like traffic jams and bad weather. But then there are the ones we can effect – or at last have some influence over. That list clearly includes the time we […]
Clumsy stuff and … Rambling prospects So you’re frustrated by a chatterbox who just won’t stop talking. You’ve tried a couple of times to insert a word or two and to your consternation he keeps prattling on! At this stage the point you’re trying to make will be lost if you can’t find a way soon […]
Something old and… using it again! Remember the pie chart someone explained to us on or near day one in the business? It depicted how warewashing costs broke down. It illustrated graphically that chemical expenses were a small fraction of either the cost of labor, or energy, utilities, or equipment maintenance. Yep, we do remember. But […]
The cheapest versus … The least expensive There’s an old (and accurate) saying that perfectly encapsulates the idea of balancing quality and value that goes, “It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you might lose a little — that’s all. Often when you pay too […]
Three’s a charm or… maybe a challenge There’s a story about a guy who was considered the dean of selling back in the day. As a young sales rep working for a producer of canned vegetables, he called on all the grocery stores in his territory. In one stop to see an existing customer he was […]
Breaking glass… Making more sales Back in the day auto windshields weren’t made of safety glass. If you had a wreck the odds were good that your noggin was going through it and your chances of getting badly lacerated were even better! But then a Toledo based company named Libbey Owens Ford invented a new product […]
Air and water… Not a good combo Early on we learned that mechanical action was a huge factor in the WATCH principles of cleaning. In warewashing that element comes in the form of impingement. But if enough air becomes entrapped in the wash tank water the impingement force of the pattern is greatly diminished. Its unwanted […]
Deafness and … Avoiding it When we’re talking it’s hard to listen. But when we stop talking and don’t hear what that prospect or customer is saying that’s a big problem. In sales speaking well is important. But listening is downright critical. We all know the validity of that point, but are we practicing that basic […]
Good sanitation and … Staying in business Giving customers diarrhea is just bad business. Just ask Chipoltle (or Taylor Farms who processed the jalapenos thought to be the cause of the recent salmonella outbreak there). And that outbreak was on the heels of the lettuce born Cyclospora Parasite contamination that resulted in lettuce being recalled from […]
Speak up well… And be heard It may be that you’re both comfortable and pretty competent at speaking in public. If so, that’s great – especially when it comes to conducting those in-service training sessions in front of group of employees in that heath care facility. But if that’s not entirely the case for you, here […]