Planning for…The unplanned Having a goal is important. We all know that without one the planning, implementation and evaluations steps that normally follow in the GPIE management structure can’t exist. But what about the unplanned and even serendipity in life that can sometimes provide an opportunity that wasn’t in the plan? Take that almost accidental […]
Simplify chemistry…By visualizing it The idea that chemistry is uber technical is nonsense. The fact is, it’s pretty darn logical. If you think about it at its most basic level, it’s almost mechanical in how it tends to work. Here’s a simple example: the water hardness that we deal with every day. Water is […]
Sanitation everywhere…Even when it’s unseen As keepers of the sanitation keys for our customers we have a responsibility to deliver both clean and attractive tableware and linens. But we also occasionally have offer them sanitation news they may not want to hear. If the tableware is spotless and sanitary but some of the kitchen’s food […]
Feedback and …Not the machine kind Getting real, honest and (especially) unvarnished feedback may be the best source to learn how to better our customer offering. But it’s also anything but easy. Ask for it in a general way and you’ll generally get vague information. But ask in a targeted way and maybe you’ll actually […]
You can’t be …Too careful Are you like the so many of us who have a large number of e-contacts that you use regularly? Maybe sites like your bank, Amazon, e-Bay, the cable provider and maybe a dozen more? And do you also (like so many of us) have all those passwords and usernames for […]
Better safe…than really sorry There’s an old saying that goes, “Familiarity breeds contempt”. When it comes to electricity, however maybe we need one that goes, “Familiarity breeds danger”. Truth is we can all get nonchalant around electrical power because we so frequently have to stick our paws inside machine control panels. Perhaps the most […]
Transforming voltage…And that transformer So the emergency call comes in that the machine is dead. You arrive and sure enough it is, like totally. Of course you’d already had them check the breaker in the main box powering the dishmachine and they reported it being in the on position and that they’d even cycled it. […]
Contactor issues … And diagnosing them Given the frequency of electrical contactor failures in the dishroom you’d think we’d all have a good handle on their diagnosis and replacement. But that begins with having a basic understanding of how they work. At it’s heart a contactor is simply a switch. But instead of a having […]