Hard decisions and…The Eeyore option Winnie the Poo’s character Eeyore once said, “Things that seem thingy in your head sometimes aren’t so thingy when you say them out loud.” While that’s a great observation, and while just saying an idea aloud can be illuminating, saying them to someone whose judgment we trust can be downright […]
Struggling with…The TDS issue We’ve been down the “overcoming TDS road” in the past, but since it’s been a while, a refresher might be in order. First you can’t rely on any one solution to beat the TDS haze problem. That’s because it comes in lots of varieties with those variations based on the differing […]
TDS and maybe…Conquering it Maybe the most vexing results issue we deal with (aside from bad operators) is the TDS nemesis. While regular old hard water is enough of a headache, total dissolved solids can be especially problematic. Hardness in the form of insoluble Calcium and Magnesium Carbonate can be overcome with softening and or […]
Diagnosis made easy…Problem identified Sometimes we’re chasing the wrong problem. Take that persistent glassware haze that a good customer seems to always complain about. You’ve stripped all their glassware with little lasting effect, bumped the detergent concentration and even swapped rinse aids all to no avail. But perhaps the thing you needed to do initially […]
No rejects…No problem While on the face of it, constructing a pitch for the laundry with a really big pile of rejected linens might seem easier than approaching one with very little or no rejects, that’s not really true. The trick is in understanding why that low reject rate is occurring, and then gaining the […]
The frontal approach…Versus a work around The “survey sell” is a effective tool that most of us have certainly used over time. And yet maybe it’s another example (like demo selling) that we need to dust off and use more. Heck, we may have learned the dripping fill valve pitch eons ago. You probably remember […]
Planning for…The unplanned Having a goal is important. We all know that without one the planning, implementation and evaluations steps that normally follow in the GPIE management structure can’t exist. But what about the unplanned and even serendipity in life that can sometimes provide an opportunity that wasn’t in the plan? Take that almost accidental […]
Simplify chemistry…By visualizing it The idea that chemistry is uber technical is nonsense. The fact is, it’s pretty darn logical. If you think about it at its most basic level, it’s almost mechanical in how it tends to work. Here’s a simple example: the water hardness that we deal with every day. Water is […]
Sanitation everywhere…Even when it’s unseen As keepers of the sanitation keys for our customers we have a responsibility to deliver both clean and attractive tableware and linens. But we also occasionally have offer them sanitation news they may not want to hear. If the tableware is spotless and sanitary but some of the kitchen’s food […]
Feedback and …Not the machine kind Getting real, honest and (especially) unvarnished feedback may be the best source to learn how to better our customer offering. But it’s also anything but easy. Ask for it in a general way and you’ll generally get vague information. But ask in a targeted way and maybe you’ll actually […]