Speaking nerves and…Overcoming them Most of us think that people who’re great public speakers are naturally at ease in front of a group. Well, that would be a faulty assumption. In truth even the best orators are a bit nervous. But they’ve mastered the art of calming their fears and getting comfortable. There are a […]
Growth can take…Creativity and time It’s time to add that new sales position but you can’t establish a new territory with zero business. So you need a few seed accounts to create the new territory. The question is where to get them. The answer is as old as the business. And it’s also a key […]
Rewashes and…Managing them In the laundry isle rewashes are often a big issue. It can also be one that gets exaggerated all out of proportion. First, we need to agree that zero rewashes is probably not a good thing. Unless that account is doing the best presorting job ever seen, the simple fact is that […]
Problems looking…for a solution So, the laundry manager says they don’t have the capacity to get all the soiled linens processed and back to the floor before check-in time. And their shelf stock is limited, so pulling clean inventory to make up all of the rooms isn’t really possible. Encountering that situation is a challenge […]
Loading, stuffing…And its perils That laundry manager is complaining about greying, yellowing or just poor overall results and wants to blame your products. But you feel strongly that the real issue is overloading of the wash wheels. You’ve suggested that her operators are stuffing the loads, but she isn’t buying it. But you also know […]
Past, present…and future If you took a moment and considered the grit, stamina and just plain old hard work it took to get where you are today, you’d probably underestimate those factors to the extreme. On the other hand, if we’re thinking about the things that impeded our advancement and limited our successes, we’re likely […]
Pesty pushiness vs…passive persistence While persistence is an admirable trait, it can also be a bit of a negative if we cross the line between practicing diligence and being, well bothersome. Maybe the better idea is to practice a form of passive persistence. Doing that can result in earning respect for being disciplined in our […]
Water, heat…and harnessing it We all get the fact that the warmer the water, the better its cleaning ability. Our most basic understanding of the business likely began with the WATCH principles of cleaning where we learned that last letter stood for heat. So early on we knew it was pretty vital. But in the […]
Yellowing, it’s causes…and corrections Tracking down the cause of that yellowing condition in your customer’s laundry can be a challenge. On the flip side knowing how to track it down and correct it can be a real door opener when it comes to gaining a new business. First, let’s define the problem and what distinguishes […]
White, bright and…measuring them If you’re old school that handkerchief in your back pocket (or a sheet of white paper if you’re not) may be the most overlooked sales and diagnostic tool in your bag of laundry tricks. The problem is that our eyes can be fooled when it comes to assessing the whiteness of […]