Wallets, money and…Measuring character Honesty is kind of a slippery slope. It goes like this: You hand a guy your wallet to hold. If he’s a number one, he never even looks inside. Give it to a number two and he’ll go through it looking at every item – but returns it exactly as received. […]
Members by…the numbers… Team members come with different skillsets and abilities but perhaps most importantly they differ in their level of initiative. Let’s classify them with the numbers one through four. Take a number one type first. He’s the guy who sees a task that needs doing and simply does it. No need to tell […]
Clean front door…Equals a clean kitchen The patrons of our hospitality and foodservice customers don’t know if the kitchen preparing their food is clean or dirty. But if the entry area, or pretty much anywhere in the front of the house isn’t spic and span they just might think that what they can’t see elsewhere […]
Bugs, dollars…And their ties We can – and generally do explain how quickly bacteria can reproduce to those catastrophic levels and most importantly how critical it is to use our sanitizer correctly. For example, we probably explain how, if food debris – or even its’ film isn’t removed, a disinfectant solution can’t actually contact the […]
Can he do it…And will he? When it’s time to add that new team member we tend to make a mistake by looking for only one aspect of the job’s requirements. Maybe that explains why so many hires don’t turn out as planned. That myopic focus has to do with paying almost exclusive attention to […]
Clean words and their meanings Sparkling clear, squeaky clean, bright white, streak free … all of them and more are phrases we use pretty much every day to describe the results we deliver for customers – and promise to our prospects. While everyone generally knows what they mean, they’re not defined or specific. But when […]
Pardon the…Interruption Whether it’s a team sales call or you’re flying solo, sometimes it can seem like the prospect has an arraigned interruption that’s perfectly timed to disrupt the rhythm of your presentation. What’s even worse? The situation where the interruption is beyond irritating. Maybe it’s a phone call from his line chef who just […]
The art of making…two better than one Teamed selling can be really impactful – especially in the case of cold calls where the benefits of two sets of eyes, ears and minds can be focused independently. But there’s also the danger that those two separate sets of senses (and mindsets) can clash – or even […]
Separation day and…doing it with care So the day you’ve been regretting (and delaying) has arrived. You’re facing the unpleasant task of terminating a team member. But first is today the right day? If it’s Friday, the answer is almost certainly no. Cut that person loose then and they now have a long weekend to […]
Parting ways…is never easy There are books, articles and even online sources where we can learn how to hire great employees. But when it comes to terminating a not so good one, there’s little to no help out there. So we’re in uncharted territory when that’s the situation. First lets agree there are multiple categories […]