More about creating…that sanitation plan So you developed a detailed inventory of everything that’s to be cleaned – with each listed on a 3×5 card. You also established how many minutes each task is estimated to require and determined the number of minutes per week they’ll demand. And importantly you confirmed that those total hours […]
Control, managing …and accountability Anybody who’s ever supervised a group who shared responsibility for executing multiple tasks knows the frustration that goes with checking up on their completion and hearing responses like these: “Oh, I was going to do that tomorrow” … or “well that’s really Joe’s job” and the always regrettable, “It wasn’t my […]
Do it now… Running and growing We inherently know that doing anything worthwhile is worth doing sooner versus later. When it comes to opening that new account it’s particularly true. And that isn’t just some vacuous idea. It’s a hard fact rooted in pretty simple math. If an account spending $833 per month is opened […]
There are signs…And there are signs The signs are everywhere. They’re simply the help wanted signs we see in so many operations. They represent a golden opportunity for improving our new account sales. All we need to do to capitalize on that opportunity is to figure out how to leverage it. So instead of making […]
Nestled snugly in his Florida retirement digs old Soapy was kind of oblivious to just how close Christmas was. As anyone who ever met him knew he sure wasn’t a Scrooge when it came to giving and sharing holiday cheer. But after two years of retirement he’d finally gotten into his new lifestyle (where every […]
Starting strong…Especially up front Ten or fifteen seconds can be the difference between welcome or dismissal in that cold call. Here’s what we know: Waste those precious introductory minutes on some nebulous statement and you’ll likely get the second one. But if you can propose a thought that appeals to that prospect’s real interests, you […]
Time and territory…efficiency and stress We generally all agree it’s a great idea, but just as generally we often don’t do it. The reasons are varied. Like … “It won’t really work for me” or “I don’t have the time to do it”, or “It’d be good for other territories, but not mine”. That “thing” […]
Thanking our customers for their business is something we probably do less often than we should. Most users of any product or service appreciate a sincerely expressed acknowledgement of their patronage even more than we might imagine. For both good and bad we’re prone to focus that sort of expression on the Christmas season. But […]
Information and …Hitting the ball When we pitch service as our greatest strength does that impress that prospect? When we mention that we only live fifteen minutes away insuring quick response time for emergencies, does he care? If we say that we’ll deliver sparkling tableware or white, bright great smelling linens is that a winning […]
Tariffs, inflation and…Adjusting your prices Okay so we’re not importers who’re directly impacted by tariff costs. But the cost of doing business has probably increased since you last adjusted your prices. The result has almost certainly been real erosion of your bottom line. Over the last couple of years we’ve seen all manner of our […]