Talking and …Then listening We’re generally pretty loquacious creatures. After all we do talk to make our living – or at least we do so to initially get the business that we then spend a lot of our technical skills to keep. So at our hearts we are pretty talkative and generally that’s downright essential […]
That one…Will-do The assertion that there’s one single will-do attribute that trumps all the others is certainly arguable. After all honestly is pretty darn important as is stability. And who could argue that loyalty isn’t essential to success? But there is that big one that’s generally the bellwether value that can make or break the […]
Can do’s versus … Those will do’s While the VPOR position might be a payroll freebie, that new hire isn’t. But what’s more costly than adding that new position is hiring the wrong candidate for it. Make that mistake and you get to repeat all the time you invested in that hire. And maybe worst […]
Sanitation management …Wrapping it up So we’ve created a great sanitation program that identified every item and surface that requires cleaning, estimated the time required for each task, assigned each to a station and even rebalanced those stations so that they were reasonably equivalent. We even took the time to make certain that the necessary […]
More about creating…that sanitation plan So you developed a detailed inventory of everything that’s to be cleaned – with each listed on a 3×5 card. You also established how many minutes each task is estimated to require and determined the number of minutes per week they’ll demand. And importantly you confirmed that those total hours […]
Control, managing …and accountability Anybody who’s ever supervised a group who shared responsibility for executing multiple tasks knows the frustration that goes with checking up on their completion and hearing responses like these: “Oh, I was going to do that tomorrow” … or “well that’s really Joe’s job” and the always regrettable, “It wasn’t my […]
Do it now… Running and growing We inherently know that doing anything worthwhile is worth doing sooner versus later. When it comes to opening that new account it’s particularly true. And that isn’t just some vacuous idea. It’s a hard fact rooted in pretty simple math. If an account spending $833 per month is opened […]
There are signs…And there are signs The signs are everywhere. They’re simply the help wanted signs we see in so many operations. They represent a golden opportunity for improving our new account sales. All we need to do to capitalize on that opportunity is to figure out how to leverage it. So instead of making […]
Nestled snugly in his Florida retirement digs old Soapy was kind of oblivious to just how close Christmas was. As anyone who ever met him knew he sure wasn’t a Scrooge when it came to giving and sharing holiday cheer. But after two years of retirement he’d finally gotten into his new lifestyle (where every […]
Starting strong…Especially up front Ten or fifteen seconds can be the difference between welcome or dismissal in that cold call. Here’s what we know: Waste those precious introductory minutes on some nebulous statement and you’ll likely get the second one. But if you can propose a thought that appeals to that prospect’s real interests, you […]