You’re right…they’re wrong? Ever wonder who came up with the notion that the customer was always right? Maybe it was an unhappy or “difficult” customer who saw it as being in their interest. Or maybe it was some desk jockey who’d never actually dealt with an unreasonable customer. Either way, like some other mantras, while […]
Hot’s lower and…cold’s higher Temperature is pretty important to what we do. Oddly however it’s the last letter in the principles of cleaning’s acronym WATCH (Water, Action, Time, Chemicals, Heat). It‘s almost as though heat was an afterthought. Perhaps that’s why we tend to overlook it’s role in accurately setting the detergent concentration when we’re […]
Just do it…One way Even though we can titrate with our eyes (almost) closed, it takes discipline to get a solid, consistent result. It isn’t all that technical, but like a lot of things, the key is having a repeatable technique. As an example holding the reagent bottle as vertically as possible will deliver a […]
The (titration) end …of the story Back in the day when warewashing detergents were pretty customarily run at .3% (and frequently above), missing the exact point a smidge where that last drop of reagent altered the color of the solution, wasn’t really a serious issue. Today when those rarified and almost atmospherically high detergent concentrations […]
Under the hood…More soaper math We understand that machine detergent use is calculated as a percent concentration. But the math that underlies that handy “plug and slug” number on a titration chart may not be on the tips of our tongues. First off, that percentage listed is simply the weight of detergent in that solution […]
There’s no replacement …for displacement We know a gallon of water weight 8.33 pounds and contains 128 liquid ounces. But how about its displacement? Well it’s 231 cubic inches. That’s a nugget of knowledge that’s at least as important as knowing its weight (which we use to calculate the concentration of our detergents in it). […]
Small openings…big differences One of the formulas (among many we carry around in our heads) is that if you double the diameter of a pipe’s diameter it quadruples its’ flow rate. That means that 25% increase in the opening size of a rinse jet will increased its flow by 100%. In the case of a […]
Getting more…out of it Assuming you’re already member of the local restaurant association, you’ve made the first step in creating a valuable resource for your business. But unless you can use that tool effectively it can’t contribute all that much to your growth and might just be another waste of time. To accomplish that more […]
They can’t eat you…But they defeat you No matter how unpleasant the exchange with a prospect after unwittingly hitting a raw nerve, or simply stepping in it, there’s a limit to that pain. They can ask you to leave but as the old saying goes, they can’t eat you. 😊 The worst outcome is a […]
Dismissals and rejection…Two possible options We’ve all heard the tales of some soaper being verbally lambasted (or worse) in a cold call by a prospect who was wronged (or thought they were) by him or (probably) by somebody from his organization sometime in the distant past. And while that’s certainly happened, it’s not an experience […]