A word for…Good behavior…

A word for…that do-list

Between family, business and everything else in between going on in our daily lives it’s no wonder that we regularly (like daily) realize that something we’d intended to do has gone undone.

Worse of all that realization often comes only because the person – or customer who’d made the request asks us if it’s been handled. Ooops!

It’s why using a memo app on our phone or sending ourselves a text or email concerning it is a good way to avoid that regrettable situation. But maybe the better choice can be found in a bit more stone age technology. Yep, pull out a pocket-sized notebook, a pen and write it down!

Then as the inevitable pressures of the day cut in line, we can pull it out to remind ourselves of the as yet undone’s so we can make an informed choice of which one goes to the front of the line.

Oh, and when we’re ready to call it a day, pull it out again to see which items are undone and take a minute to transfer those to the next day’s do-list.

Next up: The value of reliability.

Good behavior…equals great customers

Punctuality, reliability, thoroughness, popularity. If some were asked to pick the word in that string that doesn’t match the others most would pick that last one.

And in a sense they’d be right. But in another more important way they’d be pretty mistaken.

If we view that sequence from the business side of things a better word image would be: punctuality + reliability + thoroughness = popularity.

To wit, if we do things in a timely manner, if we can be relied on to follow up, and if we then do it right the first time, we’re likely be pretty darn popular with our customers. And that popularity spells two very favorable outcomes.

First, they’re more likely to be better customers – both in terms of buying more of our product offering (and paying promptly), as well as being more loyal.

Harkening back to that recent “why customers buy” article, if we’re popular chances are that competitor’s pitch will fall on deaf ears.