Low/High Swings…Listening to…

Low / high swings…A challenge to fix


If we have a machine that’s giving us a titration range that’s too wide, what are our options? Only because it’s probably the easiest thing to check, it might not be a bad idea to consider the possibility (probably remote) that the culprit is the controller. If swapping it out solves the problem, we’re good to go.  If not, we have some detective work to do.


Consider the possibility that you might have a concentration that’s so low that food soils and scale are forming on the electrode and are insulating it – only to be reversed when the concentration shoots up and cleans that buildup off.


Then there may a be an issue with the relative locations of the detergent feed tube and the controller’s electrode. If they’re on opposite sides of the tank, try moving them closer together. And even if those two are very close to one another, given the almost infinite vagaries of the eddies in that tank, it might be that relationship could actually be the longest path for the electrode to “see” that fresh charge.


In the end, the solution to the wild concentration swing can be a long process. But in the absence of curing it, we probably have a longer-term problem of regular results complaints and maybe even the loss of the business.… Neither of which is very attractive.


Listening to …How they think


When we speak we say a lot more about the way we see the world that we might think.  Importantly, we subconsciously use words that telegraph that orientation. Most see the world (and create their thoughts visually. Others think and express their thoughts primarily in emotional terms, and even (rarely) how things sound or even taste or smell.


Fortunately, those last two tend to be very rare and can probably be given less attention. But regardless, the problem comes when we encounter any of those non-visual thinkers and don’t adjust our (likely) visual approach.


If a buyer predominately uses phrases like, “It looks to me like …”, or “The way I see it”, he’s telegraphing that he’s a visual thinker. Given that fact, we’ll probably find ourselves comfortably communicating without any adjustment in our choice of words (assuming we are visual thinkers BTW). But if he’s using phrases like, “I feel we need to…”, or “I hate (or love) …” and we make no adjustment to use some matching emotional phrasing, we could just as well be using a foreign language because our pure visual approach to speaking may not register at all.


Next up: What about those non-verbal cues?