Paperwork worth… Its’ weight If there were ever a task that all of us could agree is pretty much a PITA, it would likely be writing that darn service report. Typically, we’re already running behind for our next call by the time we’ve wrapped up servicing the machine and now we have to take another […]
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New directions versus… Tried and true It’s always exciting and even a little invigorating to launch a new project or just adopt a new way to attack an old challenge. One downside to doing so is that while it’s tantalizing, that new bright and shiny approach might not be as effective as what you’ve […]
High expectations Low moments… Surely one of the lowest moments in our business lives occurs when we get the word that the major deal we’ve been working so hard has fallen through. It might be a key hire who bailed at the last moment and accepted the competitor’s offer, or that big new resort […]
Just one more push… But at what cost? No matter if it’s that long sought, but still elusive major sale, that perfect hire, the absolutely perfect partnering with another business, or any other major deal that taunts us by staying just beyond our reach, the simple fact is that sometimes we don’t succeed no […]
Leaning into the wind… Well just a bit Collecting what our customers owe us isn’t a sometimes thing. Nope, it’s an all of the time, every time we see them kind of thing. And to facilitate that process we need to be constantly on top of the collection status of all our customers. […]