All too often, customer service means that there's an 800 number you can call. Once there you can either leave a voice message (for return at some very removed time) or you can speak to a person with zero authority, and even less knowledge. We're a bit different at TMA/Chemnet®; you can actually talk to your representative.

Great customer service also means doing things right the first time so that you don't need to call to correct problems that should have never happened. Consistency begins with manufacturing our products under an ISO 9002 registered quality system. To see that state of the art, 300,000 square foot manufacturing facility, click here.

We also maintain a standing inventory containing over 600 pallets of product so that your order will ship the day after it's placed. And if you need it the same day, we'll often be able to do that, too. We understand that you need product to stay in business.

Most importantly, at TMA/Chemnet®, customer service means having access to competent, sincere people who care about you, your business, and getting you what you need, when you want it.

Finally, since the electronic revolution is all about instant communication, here are the
business, cell phone numbers and email addresses for TMA/Chemnet ®'s core staff:

Tony Johnson, President
Landline: (859) 727-7854 ext. 12
Cell: (513) 490-2105
E-mail: johnsont@chemnet-systems.com

Terry Crowell, Technical Director
Cell: (352) 445-9582
E-mail: terrymcrowell@wmconnect.com

Jennifer Harrison, Customer Service Manager
Landline: (859) 727-7854 ext. 10
E-mail: harrisonj@chemnet-systems.com

Tom Fyan, Vice President, Sales & Business Development
Cell: (812) 272-9008
E-mail: fyant@chemnet-systems.com

Rob Fiori, Senior Regional Manager
Cell: (515) 681-6741
E-mail: fiorir@chemnet-systems.com

Chris Baylis, Regional Manager
Cell: (404) 308-5776
E-mail: baylisc@chemnet-systems.com

John Beck, Director of Business Development
Cell: (850) 273-9100
E-mail: beckj@chemnet-systems.com

Josh Brown, Regional Manager
Landline: (859) 727-7854 ext. 11
Cell: (859) 250-7809
E-mail: brownj@chemnet-systems.com

Doug Lowe, Laundry Product Manager
Cell: (330) 606-8496
E-mail: lowed@chemnet-systems.com

Tom Watkins, Business Development & Regional Manager
Cell: (859) 552-7840
E-mail: watkinst@chemnet-systems.com

General contact information

Mailing address:
2335 Buttermilk Crossing
Suite 308
Crescent Spring, KY 41017

Call us!
Toll Free: 1-877-395-7627 (SOAP)
Office: 859-727-7854
Fax: 859-727-0198